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Our online skill courses are built to teach and develop the fundamentals of each skill. We believe that once you have the skill, you are able to start performing it on a consistent basis. Below is listed our current course offerings and a brief course description. For a more detailed course overview click on the course of interest. Each of our online courses have been designed by a professionally trained and experienced expert in that skill. Each course takes about 2 to 3 hours to complete and can be done on your own time and at your own pace. Each course costs $297 to complete, though we offer packages with considerable savings for multiple courses. Our 2 course package is $447, and our 3 course package is $547. After purchasing a course package, we will get you setup on our system and you will be emailed link and login and password for each course purchased. You will have access to each online course for a period of 30 days. |
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Being able to build a great business plan sets a business up for the best possible chance at success and achievement of its goals.
This course covers the key requirements to building a great plan, including reviewing key skills such as goal setting, planning, critical thinking, and problem solving. You'll also learn about the different sections of a business plan, and the details that should be included in each section. By the end of this course you will be ready and able to build a great business plan for your own business. |
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Marketing is the skill of being able to connect your business to people in a way that gains enough interest, customers, and sales to achieve revenue goals. It is a very important skill as few businesses generate enough customers and sales without effective marketing.
This course covers key marketing concepts such as target marketing and market positioning, to help you better understand who your customers are, and how to reach them. You'll also learn keys to building an effective marketing plan. By the end of this course you will be able to build a plan that leads to the achievement of the marketing goals of the business. |
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Selling is the skill of getting people to buy. Being able to sell at a high level has a huge impact on a business. Not only does selling affect how many customers you get, but can also impact your ability to land the right people on your team, your ability to build relationships with people, and your ability to get buy-in to ideas, goals, projects, or anything else in the business.
This course will help you better understand why people buy, and keys to closing more sales. You'll learn the step-by-step process to making sales consistently, including selling fundamentals such as building trust, finding needs, matching features and benefits, and asking for the sale. By the end of this course you will be prepared to close a higher percentage of leads in all areas, saving both time and money in the business. |
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Knowing how to properly build a financial plan and manage the finances of a business can lead to achieving both short-term profit goals and long-term financial success. It is important to be highly skilled in financial management as mistakes in this area could lead to missing needed profit goals, or worse, create critical issues for the business.
This course will teach you the step-by-step process of building a financial plan and the ongoing management of the financials. We'll review key financial terms from the profit and loss statement, and key skills needed in financial management such as goal setting, budgeting, tracking, and trending. By the end of this course you will be able to build a comprehensive financial plan, and accurately manage the financials in a way that puts you in the best position to achieve your financial goals. |
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Brand experience occurs with every interaction someone has with your brand. Every experience impacts how people feel about the business and the likelihood they will do business with you. How they feel also impacts what they tell others. Knowing how to create excellent brand experience will lead to loyal customers that tell others about their experience with you.
This course will help you better understand the difference between poor brand experience and excellent brand experience, by examining what is most important to customers in today's world. You will learn the key steps to creating brand experience excellence, and keys to service recovery when issues occur. By the end of this course you will know what matters to customers and how to deliver it consistently, resulting in more customers and higher loyalty. |
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The consistent achievement of goals is important to the long-term success of a business. Planning and scheduling is the skill of being able to develop a plan that will achieve a specific goal. The skill is used daily to enable individuals to achieve goals and execute their responsibilities at a high level.
This course will help you better understand both what it takes to develop an effective plan, as well as keys through the execution of the plan. You'll learn the steps to planning and scheduling, and what is important in each step to ensure the end result is goal achievement. We'll discuss key concepts in planning and scheduling such as SMART goals, critical path, backwards scheduling, and stakeholder involvement. By the end of this course you will know how to build plans that will lead to hit goals on a consistent basis. |
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Priority management is the skill of organizing your tasks and schedule effectively to achieve week-to-week, month-to-month, year-to-year goals. Running a business requires you to constantly make choices about what you are spending your time on, how much time you are spending on something, and when you should be spending time on it. Being skilled at making these decisions will result in less stress and more hit goals.
This course will help you better understand how to make priority decisions, using key priority management concepts such as the four quadrant system. We'll discuss the process and steps to priority management, key tactics when prioritizing and scheduling tasks, and the tools that should be used in every priority management system. By the end of this course you will be able to accurately prioritize tasks and effectively build and execute a plan, increasing both goal achievement and your time and space for other priorities, while lowering stress. |
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Conflict occurs in business all the time. The skill of resolving conflict enables us to deal with issues in an effective and timely manner. High skill in resolving conflict allows all parties to feel understood and respected, typically resulting in increased relationship, and ultimately commitment level, and accountability to the organization.
This course covers how to fully prepare for a conflict, how to work through a conflict with someone, and how to lead others through conflict. We discuss core conflict concepts such as contribution, perspective versus position, assumptions, and effective listening. By the end of this course you will be able to effectively work through conflict in a way that all parties and perspectives feel understood and all are ready to move forward. |
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Recruiting is the skill of being able to cultivate interest, from the right people, in positions in your organization. Having the ability to generate enough qualified applicants puts you in the best position to get the right people on your team. Low skill in recruiting can lead to unfilled positions or the need to select candidates that may not be the right fit.
This course is not only about how to generate applications, but how to generate the right applications. You'll learn how to build a recruiting plan from the ground up, and keys to executing the plan effectively. We'll cover key areas such as recruiting process, recruiting ratios, job descriptions, performance metrics, and recruiting tactics. By the end of this course you will be able to build and execute a recruiting plan that will generate enough right applicants to fill any job opening in your business. |
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Interviewing is critical skill to selecting the right people. The goal of interviewing is to learn enough about someone to know whether or not they will be able to perform in a role. It is also to put yourself in a position to be able to close the people that are the right fit. Having high skill in interviewing leads to better decisions which impacts both the culture and the performance of the business.
This course is about behavioural interviewing, using past performance to predict future performance. You'll learn the step-by-step process of an interview, including preparation, the open, probing, expectation setting, and the close. We'll also cover core concepts such as effective probing, selling in an interview, behavioural preferences and abilities, and corresponding interview questions, and accurate qualifying of a candidate. By the end of this course you will be able to lead an interview and make better decisions on candidates resulting in better people on your team. |
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In an organization a leader is often responsible for leading training sessions, team meetings, and many other various meetings. Facilitation is the skill of being able to lead groups within these meetings to achieve specific learning outcomes resulting in increased skill and performance. Highly skilled facilitators are able to achieve their outcomes in a way that is enjoyable to the participants. The end outcome is higher skill and higher commitment to execute the learning coming out of the session.
This course will teach you how to prepare for facilitating a session, including keys to preparing the session and to preparing yourself to deliver the session. We will also discuss what makes for effective execution of a session and core facilitation concepts such as development needs, learning styles, fostering trust, learner centered, and outcome focus. By the end of this course you will know how to better prepare for sessions, and better deliver sessions, resulting in more enjoyment and deeper learning for participants. |
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Coaching is used to transfer skill to others to improve performance. It is used when working one-on-one with an individual to increase their performance in a particular skill or task. High coaching skill leads to faster and more impactful skill development by the learner. It also leads to learners that are more motivated, committed, autonomous, and higher performing.
This course focuses on the four steps of coaching: preparation, the event, feedback, and follow-up. We'll look at each step in depth, and coaching concepts used in each such as emotional curve, learning styles, gap creation, coaching styles, feedback rules, and learning plans. By the end of this course you will know how to prepare for coaching, and how to give impactful feedback that will result in change in the learner, and ultimately increased performance. |
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People have different levels of experience and skill with different tasks and thus need to be led differently all the time. Leading situationally is used to assess a learner's development level on a specific task, so that the appropriate leadership style can be used when leading them on that task. Using the wrong leadership style can negatively impact relationship, their commitment level, and their performance.
This course teaches you how to properly assess someone's development level on a task, and then how to choose the appropriate leadership style accordingly. We discuss the balance of support and direction needed with different styles, and ways to provide more of each. Core concepts covered are: diagnosis, misdiagnosis, development levels, leadership styles, direction versus support, changing styles, style preferences, partnering, and flexibility. By the end of this course you will be able to accurately diagnose, select the appropriate leadership style, and know what that leadership style looks like. |
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Designing effective training can be very challenging, as it requires not only thinking about what it is that you want learned, but who it is that is learning, and how they will best learn the material. Being able to design effective training ensures that all participants will achieve learning outcomes and complete learning, resulting in more consistent performance.
This course teaches you the fundamentals of designing effective training. You will learn the four learning styles, how learners best learn in each style, and how to incorporate each style into sessions so that all learners achieve required learning. We'll discuss how to assess and analyze learners' needs, how to build impactful outcomes, how to build a graduated learning plan, and how environment impacts learning. By the end of this course you will be able to design effective sessions that lead to complete learning across all participants. |
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In business, situations often arise that will not be solved with a simple solution. Problem solving is used as a systematic means of generating creative options to solve problems. High skill in problem solving can save time and energy by ensuring that the root of a problem is solved on the first attempt.
In this course you will learn the systematic approach to solving a problem, from initial problem analysis, to option generation, to option evaluation and selection. With each step we will look at the core fundamentals required to lead to successful solutions. We'll cover key problem solving concepts such as facts versus feelings, restrainers and drivers, root problem statement, brainstorming versus spectrum, and simple versus complex. By the end of this course you will be able to effectively analyze problems and generate creative options that solve the root of problems. |
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Business etiquette is a set of social rules that professionals need to know when establishing relationships in a business setting. Poor business etiquette can leave a lasting negative impression that not only impacts the individual, but potentially the entire organization.
This course teaches proper business etiquette in a number of common but important business situations. We'll cover: basic workplace etiquette, meeting etiquette, introduction etiquette, business dining etiquette, phone etiquette, voicemail etiquette, email etiquette, business cocktail party etiquette, and more. By the end of this course you will be better prepared to handle all business and social situations in a way that leaves people with a positive impression. |
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Toronto, Canada |
