Resolving Conflict
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Resolving Conflict
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Course Description
Conflict occurs all the time in business. Being able to effectively manage conflict and ultimately resolve conflict can be the difference in how people feel about others or the organization as a whole. Conflicts often bring on emotions and can be quite personal, as they often involve someone's personal feelings and perspectives. When highly skilled in resolving conflict you can diffuse the emotion and make it less personal and more about the issue, and can lead to a result where everyone feels listened to and their perspectives understood. When that occurs, it often deepens both the relationship and the individual's accountability. This course teaches you how to properly prepare for conflict, work through conflict, and lead others through conflict. We'll examine key concepts of the skill such as contribution, perspective versus position, assumptions, and effective listening. By the end of the course you will know the steps to go through from prep to resolution, and how to do so in a way that is not only positive for the people and the organization, but feels positive by those involved in the conflict.
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Cost: $297
Estimated Time: 2 to 5 hours Learning Outcomes: After completing this course you will be able to:
Course Certificate Requirements: Learners must achieve a minimum test score of at least 70% to meet the minimum successful completion requirement for a Launch365 Course Certificate. *Learners have up to 3 attempts at testing |
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Toronto, Canada |