Course Description
Conflict occurs all the time in business.  Being able to effectively manage conflict and ultimately resolve conflict can be the difference in how people feel about others or the organization as a whole.  Conflicts often bring on emotions and can be quite personal, as they often involve someone's personal feelings and perspectives.  When highly skilled in resolving conflict you can diffuse the emotion and make it less personal and more about the issue, and can lead to a result where everyone feels listened to and their perspectives understood.  When that occurs, it often deepens both the relationship and the individual's accountability.

This course teaches you how to properly prepare for conflict, work through conflict, and lead others through conflict.  We'll examine key concepts of the skill such as contribution, perspective versus position, assumptions, and effective listening.  By the end of the course you will know the steps to go through from prep to resolution, and how to do so in a way that is not only positive for the people and the organization, but feels positive by those involved in the conflict.

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Purchase this course for only $297!
*After purchasing a course, we will email you the course link, any needed materials, and your login/password which provides course access for 90 days

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Cost:  $297
Estimated Time:  2 to 5 hours

Learning Outcomes:
After completing this course you will be able to:

• Name the steps in the conflict resolution process  
• Effectively prepare yourself and the other person to have a positive conflict meeting 
• Explain how contribution plays into resolving conflict and why it is important
• State the difference between perspective and position and how to use it when resolving conflict 
• Explain how assumptions play into resolving conflict and why they are important 
• Discuss keys to effective listening and why listening is critical in resolving conflict
• Share keys to leading others through conflict 

Course Certificate Requirements:
Learners must achieve a minimum test score of at least 70% to meet the minimum successful completion requirement for a Launch365 Course Certificate. 
             *Learners have up to 3 attempts at testing

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